All orders must be prepaid.
- Credit Cards: We accept MasterCard and Visa.
Refund / Return Policy
You may return unused items in the original packaging that were purchased from Speed Stacks within 30 days for a full product refund; shipping costs will not be refunded. Refunds will be made via the same form of payment used for your purchase.
What is the return process?
Your return should include the following information with your return:
- email address
- phone number
- order number
N.B.: We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return be sent as an insured package. The credit for your return will be applied to the credit card used to make the purchase. It may take up to two credit card billing cycles for the credit to appear on your statement.
Returns should be sent to:
Speed Stacks Canada
340 Ferrier St
Markham, ON L3R 2Z5
In accordance with applicable Provincial and Federal law, we are required to charge sales tax. Prices for merchandise on the Speed Stacks Canada website include all applicable sales taxes, as well as all shipping and handling fees.
Items on Backorder
From time to time, a Speed Stacks product might sell out of inventory (be "out-of-stock") and be placed on "backorder".
If your order contains only an out-of-stock product, your order will be held and will be shipped when Speed Stacks receives the item in inventory ("stock").
If your order contains both in-stock and out-of-stock items; the in-stock products will ship by the method you selected. The remaining backordered items will ship when they return into inventory.
SHIPPING FOR ONLINE RETAIL ORDERS
Speed Stacks Canada ships with Canada Post. All orders will ship within 2-4 business days after the order is placed. Instructors: Please allow 2-4 weeks for Jumbos and Sport Packs. You will receive your order within 5-10 business days after shipping. A tracking number will be emailed to you when your order ships.
Speed Stacks Canada and Canada Post will not provide service guarantee adjustments for late deliveries due to inclement weather.
SHIPPING ON GROUP ORDERS
Once Speed Stacks Canada receives payment of the entire Group Order, the order will be processed and shipped to the school/organization. Group Orders are shipped via Canada Post; shipping via Canada Post within Canada takes 5-10 business days. Certain remote locations might involve a longer transit time. You will be informed if your order falls into this category